Trust, made verifiable
The documents behind our promise.
Review our operating entity, travel agency credentials, liability cover, service standards and supplied award records.
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Designed in China
Legal & Operating Documents
Legal Operator
Document preview
Business Registration
Shanghai-registered travel company with verified business license on file.
Document preview
Travel Agency License
Outbound and domestic tourism license issued by provincial tourism authority.
Document preview
Liability Insurance
Comprehensive carrier liability coverage for guests and partners.
Journey protection
What you can expect
Guest Liability Cover
Comprehensive liability insurance for travelers during contracted services.
24/7 Operations Desk
Shanghai-based team tracks flights, guides, and on-trip changes in real time.
Guide & Vehicle Standards
Licensed guides, vetted vehicles, and hotel inspection checklist.
Award Records
Award-winning service standards
Credentials and verification documents available on request.
What you can expect
Clear standards from enquiry to on-trip support.
- A route shaped around your priorities
- Clear inclusions and practical advice
- Local delivery with on-trip support
Verification Questions
Can't find your answer?
Planning & Customization
Yes — every ROOYEE journey is private. We share a draft itinerary first, then adjust hotels, driving days, and activity order until the pace feels right.
Booking & Payment
A deposit secures your dates and guides; the balance is due 60 days before departure for most journeys, with flexibility for advisors on NET terms.
Changes & Cancellation
We rebook hotels and guides when possible. Change fees depend on supplier policies — we show these clearly before you confirm.
On-trip Support
A dedicated operations line in English and Chinese, plus your local guide's mobile. You are never sent to a generic call center.
Support & Operations
Legal Operator
Legal operator details: PLACEHOLDER
Shanghai · hello@rooyee.travel
Need documents for procurement?
Request our verified credential pack.
Licenses, insurance, service standards and award records for partners and corporate travel.